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Frequently Asked Questions

Common Fixture Questions
Faucet Troubleshooting
 

Common Fixture Questions

What is the best way to clean and care for the surface of Kohler plumbing fixtures?

What is the best way to clean the system of a KOHLER whirlpool?

Why is KOHLER Cast Iron considered the premier material for plumbing fixtures?

What are the stainless steel material and quality specifications for KOHLER kitchen sinks?

How large are the trapways and water surfaces for KOHLER toilets?

What is a 1pc toilet vs. 2pc toilet?

What is the difference between Class Five and Ingenium flush?

What are the quietest flushing KOHLER toilets?

What are antimicrobial seats?

Will a wax ring come with my toilet?

Will "T" bolts come with my toilet?

My toilet is running, how do I fix it?

How do you remove scratches from stainless steel sinks?

What is a tile flange?

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Faucet Troubleshooting

My kitchen sprayhead is leaking from the threaded connection or, the plating is cracked or peeling. How do I replace the sprayhead?

My valve is leaking , how do I replace it?

My kitchen faucet side spray is not working correctly, too much water coming out the spout when I press the side spray lever. How can this be fixed?

The plug button on my Kitchen/Lav faucet has fallen off, how do I replace it?

The aerator for may faucet has broken, the finish has deteriorated , or needs cleaning. How do I replace or clean it?

How do you remove a faucet valve cartridge that is 'locked' into place?

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What is the best way to clean the system of a KOHLER whirlpool?

Flush your whirlpool system twice a month or more, depending upon usage.

  1. Adjust the jets fully clockwise so there is no air induction.
  2. Fill the bath with warm water to a level 2" above the highest jets, or leave water in the bath after using.
  3. Add 2 teaspoons of a low-foaming dishwasher detergent and 20 ounces of household bleach (5% to 6% sodium hypochlorite) to the water.
  4. Run the whirlpool for 5 to 10 minutes. Then shut off the whirlpool and drain the water.
  5. If desired, rinse bath surfaces with water.
  6. Clean bath surfaces as needed with recommended cleaners.

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Why is KOHLER Cast Iron considered the premier material for plumbing fixtures?

KOHLER Cast Iron excels in strength and beauty. Cast Iron features a thick enamel coating in a variety of colors. Fired at temperatures much higher than is possible with enameled steel products, the cast iron surface is "fire polished" to obtain its vivid color and deep gloss. The thickness of cast iron makes its surface resistant to acids, and provides outstanding protection against chipping, scratches and dents. Because of its density, cast iron also has outstanding heat retention properties, so water stays warm longer.

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What are the stainless steel material and quality specifications for KOHLER kitchen sinks?

Sinks are made from 18-gauge type 304 stainless steel with 18% chromium and 8% nickel content. These stainless steel specifications for kitchen sinks provide exceptional resistance to stains and corrosion.

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How large are the trapways and water surfaces for KOHLER toilets?

KOHLER toilets have the following trapways and water surfaces:
Toilet

Trapway

Water Surface

One-piece Gravity Toilets

2", fully glazed

8.5 x 8"

Wellworth Two-piece Gravity Toilets

2", fully glazed

10 x 9"

Power Lite® Toilets

2-1/8", fully glazed

8.5 x 11"

Pressure Lite™ Toilets

2-1/8", fully glazed

10 x 12"

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What is a 1pc toilet vs. 2pc toilet?

The one piece toilet is designed so the tank and bowl are cast as a single vitreous china fixture. Typically, one-piece toilets have a lower profile than two-piece toilets. Kohler's one-piece toilets offer some of the lowest profiles in the industry. Two piece toilets have a separate toilet tank and bowl secured to each other. They are also referred to as close-coupled toilets. Many Kohler two-piece toilets offer a 3-bolt installation system which provides a sturdy, level connection between the toilet and bowl.

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What is the difference between Class Five and Ingenium flush?

The Class Five is designed for extraordinary bulk flushing performance. Its large flush valve allows rapid release of water combined with a direct fed jet and maximizes water flow. The Ingenium has a quieter, swirling flush designed to minimize noise and clean the bowl.

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What are the quietest flushing KOHLER toilets?

The quietest flushing toilets are one-piece gravity toilets such as KOHLER's San Raphael, Rialto, and Rosario.

These toilets are very quiet because flush noise is caused both by the velocity of water flowing into the bowl, and by water refilling the tank. Quiet toilets rely on gravity for water to flow into the bowl. The quietest toilets are the one-piece design toilets because these toilets flush without a large "head" pressure (water falling a longer distance). Typically the loudest toilets are those that use pressurized flush valves or tanks.

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What are antimicrobial seats?

Antimicrobial seats are toilet seats with an antimicrobial agent formed into the plastic to inhibit the growth of odor-causing bacteria, mold, and mildew.

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Will a wax ring come with my toilet?

No, it must be purchased separately.

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Will "T" bolts come with my toilet?

No, they must be purchased separately.

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My toilet is running, how do I fix it?

To solve this problem, you'll want to ask the following questions:

  1. Is water running into the overflow tube? If so, lower/adjust the float valve.
  2. Is the chain too slack or too tight? Make sure the chain has only 1-2 beads of slack.

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How do you remove scratches from stainless steel sinks?

First, make sure you use a good stainless steel cleaner. Once you’re done cleaning, follow up with good stainless steel polish. Cleaning will only blend in light scratches; deep scratches may require more work or sink replacement.

Use Bar Keepers Friend cleanser and a green Scotch-Brite pad. Wet the sink and pad, and sprinkle a little cleanser in the sink. Gently move the pad front to back on the bottom to blend the scratches in. On the sides, scrub in a circular motion. Rinse thoroughly.

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What is a tile flange?

A tile flange is usually for a tub or shower receptor only. It is the raised area around the edge of the tub/receptor that goes right up against the studs. Sometimes you nail/screw it to the studs. Sometimes you don't (i.e. cast iron tubs) but they all serve the function of helping prevent water from getting up over the edge of the tub and down into the walls or onto the sub-floor.

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How do you remove a faucet valve cartridge that is 'locked' into place?

This is due to calcium or mineral buildup. Soak/Spray a 50/50 solution of white vinegar and water for an extended period of time to allow the buildup to break down and loosen.

 

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