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Meet Kohler Concierge

Your personalised AI-powered Digital Bathroom Advisor on WhatsApp

Discover Kohler products, get Bathroom design inspiration, find dealers and access after-sales support as you plan your bathroom—all on WhatsApp.

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How Kohler Concierge Helps?

KOCO is your AI-powered bathroom advisor on WhatsApp to:

  • Explore new ideas
  • Discover products, finishes and collections
  • Get buying guidance
  • Compare options
  • Find authorised dealers
  • Locate Experience Centres; plan visits or consultations
  • Register warranties and access product care
  • Contact Kohler Care for support
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Begin with One Simple Conversation

1. Say hello!

Start a conversation with Kohler Concierge on WhatsApp or kohler.co.in.

2. Share what you need

Tell Kohler Concierge about your bathroom plans, preferences, space or the kind of guidance you are looking for.

3. Get the right guidance from experts

Discover relevant products, finishes and collections, then find an authorised Kohler dealer or visit a Kohler Experience Centre for in-person guidance.

4. Access support after purchase

Use the relevant product-registration, warranty, care and service-support journeys when needed.

From the first hello to support after purchase, KoCo is your constant companion on your bathroom buying journey.

One Journey, Connected Across Every Step

Kohler Concierge connects key stages of your bathroom journey, from online discovery and WhatsApp guidance to authorised dealers, Kohler Experience Centres and after-sales support.

Whether you begin by browsing online, chatting with Kohler Concierge on WhatsApp, speaking with an authorised dealer or visiting a Kohler Experience Centre, relevant information you share can help create greater continuity across the journey.

Kohler Concierge is designed to help carry forward relevant information already shared, so each conversation can begin with better context. With your consent, relevant preferences and information shared during the journey can help Kohler teams and authorised partners better understand your needs. This helps the next specialist you engage with begin with a clearer understanding of your stated preferences, shortlist and requirements.

Your vision remains at the centre of the experience and as you create the bathroom of your dreams, Kohler Concierge helps you build on the ideas and choices you have already shared, rather than asking you to start again at every stage.

Chat. Choose. Visit.

Begin with Kohler Concierge for online guidance. When needed, it delegates you to visit an authorised Kohler dealer or Experience Centre to see products, finishes, proportions and settings firsthand. Your preferences are already shared with product specialists as an informed starting point.

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From Discovery to Care.

Your Kohler journey continues after purchase. KOCO guides you towards installation information, product registration, warranty, product care, and service support. When expert help is required, KOCO connects you with Kohler Care and remains your familiar point of contact for post-purchase guidance.

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Luxury Starts Here

Luxury bathroom buying is all about confident choices, right guidance, and knowing your preferences are understood throughout. Kohler Concierge is built on this belief. You bring the vision while KOCO helps carry it forward, from inception to delivery and beyond.

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Frequently Asked Questions

Kohler Concierge is Kohler India’s personalized AI-powered Digital Bathroom Advisor, available on WhatsApp and kohler.co.in. It brings together product inspiration, buying guidance, authorised dealers, Kohler Experience Centres and after-sales support to help create a more connected bathroom journey. With your consent, relevant information already shared can help create greater continuity as you move through the journey.

KOCO is our friendly mascot and the recognisable face of Kohler Concierge. KOCO represents the guidance and continuity available throughout your bathroom buying journey, from initial inspiration and product discovery to purchase and post-purchase care.

Start by chatting with Kohler Concierge on WhatsApp, visiting kohler.co.in, scanning an approved Kohler Concierge QR code at a participating store or visiting a Kohler Experience Centre. Relevant information already shared can help the next interaction begin with better context.

Yes. You can start a conversation with Kohler Concierge on WhatsApp at 9090247247 (chat only) or by scanning an approved Kohler Concierge QR code.

Kohler Concierge currently supports English and Hinglish.

Kohler Concierge can help you explore design inspiration, Kohler products, finishes and collections; provide buying guidance; help you find authorised dealers and Kohler Experience Centres; and guide you towards warranty, care and service-support journeys.

Kohler Concierge can help you explore relevant Kohler products and collections based on the preferences and requirements you share. Final product selection and fitment may require consultation with an authorised dealer or specialist.

Kohler Concierge can guide you towards product information and the appropriate authorised dealer or Kohler Experience Centre. Final pricing, quotations, discounts and purchases are managed through authorised channels.

Kohler Concierge can provide product dimensions and general guidance. Final fitment depends on site conditions and may require an expert or site assessment.

Yes. Kohler Experience Centres are one part of the journey, but they are not mandatory. You can use Kohler Concierge on WhatsApp and access Kohler’s network of authorised dealers across India.

Absolutely! After purchase, you can access relevant installation guidance, product registration, warranty, product-care and service-support journeys. Where required, Kohler Concierge can guide you to Kohler Care.